Accessibility Statement

Last updated: 25 September 2026

Our commitment

Hugo Gas wants everyone to be able to find information about our services and get in touch with us easily, including people who use assistive technology. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What we have done

The website was rebuilt in September 2026 with accessibility in mind. It includes:

• a clear page structure with headings in a logical order
• a menu that can be opened, used and closed with a keyboard, including the Escape key, with focus kept inside the menu while it is open
• visible focus states on links, buttons and form fields
• labelled form fields and clear error messages on our quote form
• text alternatives for meaningful images
• text and background colours chosen for strong contrast
• layouts that adapt to phones, tablets and desktops, and that work when zoomed up to 200%
• animations that are switched off if your device is set to reduce motion
• a clickable phone number on every page as an alternative to the online form

Known limitations

Some parts of the website may not yet fully meet WCAG 2.2 AA:

• Embedded Google Maps and the cookie consent banner are provided by third parties, and we cannot fully control their accessibility.
• Some older blog articles were created before the rebuild and may have images without full text alternatives.

We are working to improve these areas.

Other ways to contact us

If you have difficulty using the website, you can call us on 07933 124142 (Monday to Friday 7am to 5pm, Saturday 9am to 1pm) or email steve@hugogas.com. We are happy to take your enquiry by phone or email, or to provide information in another format such as large print.

Feedback

If you find an accessibility problem on the website, please tell us. It helps if you include:

• the page address or feature you were using
• what the problem was
• the device, browser and any assistive technology you were using

We aim to reply within 10 working days.

If you are not happy with our response

You can contact the Equality Advisory and Support Service (EASS) for advice at equalityadvisoryservice.com.

How we test the website

We check new pages and features with automated accessibility tools, keyboard-only testing and manual review on mobile and desktop before they go live, and we review this statement at least once a year.